We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sarrastore.in@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sarrastore.in@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at tradetrove854319@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sarrastore.in@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sarrastore.in@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at tradetrove854319@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sarrastore.in@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sarrastore.in@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at tradetrove854319@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us atsarrastore.ingmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sarrastore.in@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at tradetrove854319@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sarrastore.in@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sarrastore.in@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at tradetrove854319@gmail.com.

SARRA Return & Refund Policy

Last Updated: August 20, 2026

Thank you for shopping with SARRA. We want you to have a smooth and satisfying shopping experience. This Return & Refund Policy explains the conditions under which products purchased from the SARRA online store may be returned, replaced, or refunded for both national (India) and international customers.

1. Return Eligibility

You may request a return if:

• The product received is damaged, defective, or faulty.

• You received an incorrect product, color, size, quantity, or variant.

• The product is significantly different from its description or specifications.

• The product is unused, in its original condition, and returned with its original packaging, accessories, tags, manuals, and other included items, where applicable.

Return eligibility may vary depending on the product category and applicable laws.

2. Return Period

National Orders – India

Return requests should generally be submitted within 7 days of delivery, unless a different return period is specifically stated on the product page.

International Orders

Return requests should generally be submitted within 14 days of delivery, unless a different return period is specifically stated on the product page.

The applicable return period begins from the date the order is shown as delivered by the shipping carrier.

3. Non-Returnable Products

Certain products may not be eligible for return due to hygiene, safety, customization, or other practical reasons. These may include:

• Products damaged due to misuse, improper handling, or normal wear and tear.

• Used products that cannot be resold for hygiene or safety reasons.

• Customized or personalized products, unless they arrive defective or incorrect.

• Products returned without original packaging or included accessories.

• Products specifically identified as non-returnable on their product page.

• Products returned after the applicable return period.

Where required by applicable consumer-protection laws, statutory rights will continue to apply.

4. Damaged or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive a damaged, defective, or incorrect product, contact SARRA customer support as soon as possible and provide:

• Order number

• Customer name

• Description of the issue

• Clear photographs or video showing the product and packaging

• Any other information reasonably required to verify the claim

We may review the information before approving a replacement, return, or refund.

For products damaged during shipping, please retain the original packaging until the issue has been resolved.

5. How to Request a Return

To request a return:

1. Contact SARRA customer support using the contact details provided on our website.

2. Provide your order number and reason for the return.

3. Provide photographs or other evidence when requested.

4. Wait for return instructions and approval.

5. Pack the product securely with its original packaging and accessories.

6. Ship the product using the return instructions provided by SARRA.

Do not send a product back to us before receiving return instructions, unless specifically instructed to do so.

6. Return Shipping Charges

India

For products that are defective, damaged, incorrect, or otherwise eligible for a seller-responsible return, SARRA may provide or reimburse reasonable return shipping costs, subject to verification.

For returns requested for reasons such as change of mind, incorrect selection, or other customer preference, return shipping charges may be deducted from the refund or may be the customer's responsibility, where permitted by applicable law and the product's stated return terms.

International Orders

International customers may be responsible for return shipping, customs charges, duties, taxes, and other costs associated with returning an item unless the return is due to an error, defect, or damage attributable to SARRA.

International customers should not send a return using Cash on Delivery (COD) or similar arrangements unless SARRA has expressly approved it.

7. Refund Policy

Once an eligible returned product has been received and inspected, SARRA will determine whether the return qualifies for a refund or replacement.

If approved, the refund will generally be processed to the original payment method used for the purchase.

Depending on your payment provider, bank, card issuer, or payment gateway, the refunded amount may take additional business days to appear in your account.

8. Refund Amount

Depending on the circumstances, the refund may include:

• The eligible product purchase amount.

• Applicable taxes included in the eligible purchase amount.

• Eligible shipping charges where required by law or where the return is due to an error, defect, or damage attributable to SARRA.

Certain shipping, customs, duties, taxes, transaction fees, or other charges may be non-refundable where permitted by applicable law.

9. Replacements

Where available, SARRA may offer a replacement instead of a refund for eligible products.

Replacement availability depends on stock and product availability. If the same product is unavailable, SARRA may offer an alternative resolution, including a refund where applicable.

10. Exchanges

Direct product exchanges may not be available for every product or order.

If you need a different size, color, variant, or product, you may be required to return the original product and place a new order, subject to the applicable return terms.

11. International Orders, Customs & Duties

For international purchases, customers are responsible for complying with the import requirements of their destination country.

Depending on the destination, international orders may be subject to:

• Customs duties

• Import taxes

• VAT/GST or similar taxes

• Customs clearance charges

• Brokerage or handling fees

These charges may be collected by the carrier, customs authority, or other relevant authority and may not be included in the product price or shipping charge displayed at checkout.

SARRA is not responsible for delays caused by customs clearance or for charges imposed by the destination country's authorities.

12. Refused or Undeliverable International Orders

If an international shipment is refused, abandoned, or returned because the customer failed to accept delivery, provide required information, or pay applicable customs duties/taxes, any refund may be reduced by applicable shipping, return shipping, customs, duties, taxes, or other non-recoverable charges, where permitted by law.

13. Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order.

If an order has already been processed, packed, shipped, or handed over to the carrier, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return procedure.

14. Products Returned in Unacceptable Condition

SARRA may refuse or reduce a refund where a returned product has been:

• Used beyond what is reasonably necessary to inspect the product.

• Damaged by the customer.

• Altered or modified.

• Returned without essential accessories or parts.

• Returned without required packaging where the packaging is necessary for safe resale or transportation.

Any reduction will be applied only to the extent permitted by applicable law.

15. Fraudulent or Abusive Returns

SARRA reserves the right to investigate suspicious, fraudulent, or abusive return activity.

This may include repeated returns involving damaged or incomplete products, false damage claims, unauthorized returns, or other misuse of the return process.

Nothing in this section limits any rights available to consumers under applicable law.

16. Consumer Rights

This policy is intended to provide clear information about SARRA's return and refund process. It does not exclude, restrict, or replace any mandatory consumer rights, statutory warranties, or other protections that apply under the laws of the customer's country or jurisdiction.

Where applicable law provides greater rights than those described in this policy, the applicable legal requirements will prevail.

17. Contact SARRA

If you have questions about a return, replacement, cancellation, or refund, please contact SARRA through the customer support/contact details available on our website.

When contacting us about an order, please include your order number so that we can assist you more efficiently.

SARRA
Your satisfaction matters to us.