Below is a dropshipping-friendly Shipping Policy for SARRA, designed to work for both India and international customers. I’ve kept it consistent with the Terms of Service you previously prepared, including carrier delays, customs, international charges, and third-party shipping providers.

SARRA Shipping Policy

Last Updated: August 20, 2026

Thank you for choosing SARRA. We aim to provide a smooth and reliable delivery experience for customers in India and around the world.

This Shipping Policy explains how orders placed through the SARRA online store are processed, shipped, and delivered. SARRA may work with third-party suppliers, fulfillment partners, logistics providers, and shipping carriers to fulfill and deliver orders.

1. Order Processing

Orders are generally processed after successful payment and order confirmation.

Processing Time

• Orders are generally processed within 1–3 business days.

• Orders placed on weekends or public holidays may be processed on the next business day.

• Processing times may be longer during sales, promotional periods, holidays, or periods of unusually high order volume.

• If additional information is required to process your order, fulfillment may be delayed until the information is received.

Once your order has been processed and shipped, you will receive shipping or tracking information when available.

2. Dropshipping Fulfillment

SARRA may use a dropshipping and third-party fulfillment model. This means that some products may be shipped directly from a supplier, manufacturer, warehouse, or fulfillment partner to the customer.

As a result:

• Your order may be shipped from different fulfillment locations.

• The shipping origin may vary depending on product availability and destination.

• Packaging, shipping labels, and carrier names may vary between orders.

• Products from the same order may occasionally arrive in separate packages.

• Tracking information may be provided by the supplier or shipping carrier.

• Delivery times may vary depending on the fulfillment location and shipping method.

We work with our fulfillment and logistics partners to process orders as efficiently as reasonably possible.

3. Shipping Within India

We offer shipping to eligible locations across India.

Estimated Delivery Time

Typical delivery time within India is approximately 3–10 business days after order processing, depending on the customer's location, product, fulfillment center, and shipping carrier.

Remote and difficult-to-service locations may require additional delivery time.

The estimated delivery time is provided as a general guideline and is not a guaranteed delivery date.

4. International Shipping

SARRA may offer international shipping to selected countries and regions.

Estimated International Delivery Time

International orders generally take approximately 7–25 business days after processing, depending on:

• Destination country

• Product availability

• Fulfillment location

• Shipping method

• Customs processing

• Local carrier

• Public holidays

• Weather and transportation conditions

Some destinations may require additional time.

International delivery estimates are not guaranteed because customs and local delivery conditions are outside SARRA's direct control.

5. Shipping Charges

Shipping charges, where applicable, will be displayed during checkout.

Shipping costs may vary based on:

• Destination

• Product weight and dimensions

• Shipping method

• Number of products

• Fulfillment location

• Carrier charges

Free shipping may be offered on selected products, orders, or promotional campaigns. Where free shipping is offered, the applicable conditions will be displayed at checkout or in the promotion.

6. Tracking Information

When tracking is available, SARRA or its fulfillment partner may provide a tracking number after the order has been shipped.

Please allow some time for tracking information to become active after the shipment has been handed over to the carrier.

Tracking updates may occasionally be delayed due to carrier scanning, transportation, customs processing, or system updates.

SARRA is not responsible for temporary tracking-information delays.

7. Split Shipments

Because SARRA may use multiple suppliers or fulfillment centers, products from the same order may be shipped separately.

If this happens:

• You may receive multiple tracking numbers.

• Packages may arrive at different times.

• Separate shipping notifications may be sent.

You will not necessarily need to take any action if products from one order arrive separately.

8. International Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, VAT/GST, brokerage fees, customs clearance fees, or other charges imposed by the destination country.

Unless specifically stated otherwise at checkout:

These charges are the responsibility of the customer.

SARRA does not control the customs policies, tax rates, or import requirements of individual countries.

Customers are responsible for ensuring that products ordered from SARRA can legally be imported into their country.

9. Customs Delays

International shipments may be delayed while passing through customs.

Possible causes include:

• Customs inspections

• Missing or additional documentation

• Import restrictions

• Government regulations

• Duties or taxes awaiting payment

• Local customs procedures

These delays are outside SARRA's direct control and are not included in our standard delivery estimates.

10. Incorrect Shipping Information

Customers are responsible for providing complete and accurate delivery information.

Before completing your purchase, please carefully check your:

• Full name

• House/building number

• Street/address

• City

• State/province

• Postal/ZIP code

• Country

• Phone number

SARRA may not be responsible for delays, failed deliveries, return-to-sender shipments, or additional shipping costs caused by incorrect or incomplete information supplied by the customer, subject to applicable law.

11. Failed Delivery

A shipment may be considered a failed delivery if:

• The customer is unavailable after repeated delivery attempts.

• The address is incorrect or incomplete.

• The customer refuses delivery.

• The customer does not collect the shipment from a designated pickup location.

• Required customs duties or import charges are not paid.

• Local delivery restrictions prevent delivery.

If a package is returned to the sender or fulfillment partner because of a customer-related delivery issue, additional shipping charges may apply for reshipment.

Any refund will be handled according to our Return & Refund Policy and applicable law.

12. Lost or Stolen Packages

If tracking shows that an order has been delivered but you cannot locate it, please first check:

• Around your delivery address.

• With household members, neighbors, or building reception.

• With the local delivery carrier.

If you still cannot locate the package, contact SARRA customer support as soon as possible with your order number and tracking information.

We may work with the shipping carrier or fulfillment partner to investigate the shipment.

Resolution of lost or stolen shipments may depend on the carrier's investigation, available shipping protection, and applicable law.

13. Damaged Packages

If your package arrives visibly damaged, please take clear photographs of:

• The outer packaging.

• Shipping label.

• Damaged area.

• Product inside the package.

Contact SARRA customer support as soon as possible.

Do not dispose of the original packaging until the issue has been resolved, as it may be required for a carrier or fulfillment investigation.

Eligible damaged-product claims will be handled according to our Return & Refund Policy.

14. Product-Specific Shipping Restrictions

Certain products may have shipping restrictions depending on the destination country or carrier requirements.

Some products may not be available for international delivery due to:

• Import restrictions

• Customs regulations

• Carrier restrictions

• Product-specific transportation requirements

• Local laws and regulations

If a product cannot legally or practically be shipped to your destination, SARRA may cancel the affected order and provide an applicable refund.

15. Delivery Estimates

All delivery times shown on our website are estimates unless explicitly stated otherwise.

Delivery may take longer due to circumstances including:

• Carrier delays

• Customs clearance

• Weather conditions

• Public holidays

• Transportation disruptions

• Government restrictions

• High order volumes

• Supplier or fulfillment delays

• Incorrect shipping information

• Other circumstances beyond our reasonable control

SARRA cannot guarantee a specific delivery date unless expressly agreed otherwise.

16. Order Changes and Cancellation

If you need to change your shipping address or cancel an order, contact SARRA as soon as possible after placing the order.

Once an order has been processed, packed, or shipped, changes or cancellations may no longer be possible.

If the order cannot be cancelled, you may need to follow our applicable return procedure.

17. Delivery to P.O. Boxes

Some carriers or products may not support delivery to P.O. Boxes.

If your destination requires a physical delivery address, SARRA may contact you for an alternative address.

Failure to provide a suitable address may result in processing or delivery delays.

18. Third-Party Shipping and Fulfillment Partners

SARRA may use third-party suppliers, fulfillment centers, logistics companies, courier services, and other service providers to fulfill orders.

These partners may have their own operational procedures and delivery timelines.

SARRA will make reasonable efforts to coordinate with these providers but cannot directly control every aspect of their operations.

19. Shipping Policy and Returns

Shipping-related issues involving damaged, defective, incorrect, or eligible returned products are handled according to our Return & Refund Policy.

Customers should review the Return & Refund Policy for information regarding return eligibility, return shipping costs, replacements, and refunds.

20. International Customer Responsibility

By placing an international order with SARRA, you acknowledge that you are responsible for understanding the import requirements applicable to your destination.

This may include:

• Import permits where required.

• Customs duties.

• Import taxes.

• VAT/GST.

• Customs clearance charges.

• Brokerage fees.

• Other government or carrier charges.

SARRA is not responsible for charges or delays imposed by the destination country's authorities.

21. Events Beyond Our Control

SARRA will not be responsible for shipping delays or failures caused by circumstances beyond our reasonable control, including:

• Natural disasters

• Floods or fires

• Severe weather

• Epidemics or pandemics

• War or civil unrest

• Government restrictions

• Strikes or labor disruptions

• Transportation interruptions

• Customs delays

• Carrier disruptions

• Supplier or fulfillment disruptions

• Internet or communication failures

• Other events beyond our reasonable control

We will make reasonable efforts to minimize the impact of such events.

22. Contact SARRA

If you have questions about shipping, tracking, delivery, customs, or your order, please contact SARRA through the customer-support/contact details provided on our website.

When contacting us, please provide your order number and tracking number, if available.

SARRA
Everyday Products. Simple Shopping. Trusted Service.

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Important: Shipping times, charges, customs responsibilities, and return terms may vary by product and destination. The specific shipping information displayed at checkout or on the relevant product page may apply where it differs from this general policy.