SARRA Terms of Service

Last Updated: August 20, 2026

Welcome to SARRA. These Terms of Service (“Terms”) govern your access to and use of the SARRA website, online store, products, services, and related features.

By accessing our website or placing an order, you agree to these Terms. Please read them carefully before using our website.

1. About SARRA

SARRA operates an online retail store offering products for customers in India and, where available, international markets.

In these Terms, “SARRA,” “we,” “us,” or “our” refers to the SARRA store and its applicable business entity. “You” or “customer” refers to any person who visits our website, creates an account, or purchases products from us.

2. Eligibility

By using our website or placing an order, you confirm that:

• You are legally capable of entering into a binding agreement under the laws applicable to you.

• The information you provide is accurate and complete.

• You will use our website only for lawful purposes.

• You will not use the website to engage in fraudulent, abusive, or unlawful activities.

If you are under the legal age required to make purchases in your jurisdiction, you should use the website only with the involvement and permission of a parent or legal guardian.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, availability, and other information displayed on our website are accurate.

However:

• Product colors may appear slightly different depending on your device or screen.

• Product dimensions and specifications may have reasonable manufacturing variations.

• Product images may include presentation or lifestyle elements that are not included with the product.

• We may correct errors, inaccuracies, or omissions at any time.

We reserve the right to modify product information or discontinue products without prior notice.

4. Product Availability

All products are subject to availability.

Adding a product to your shopping cart does not guarantee that the product will remain available until checkout or payment is completed.

If an ordered product becomes unavailable after purchase, we may contact you and offer an appropriate solution, including cancellation and refund where applicable.

5. Prices and Taxes

Product prices are displayed on the website in the applicable currency shown at checkout.

Prices may change at any time without prior notice.

For orders within India, applicable taxes may be included or calculated at checkout depending on the product and applicable tax requirements.

For international orders, additional charges may apply, including customs duties, import taxes, VAT/GST, brokerage fees, or other government charges imposed by the destination country.

Unless expressly stated otherwise, international customers are responsible for applicable import-related charges.

6. Orders and Acceptance

When you place an order, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation. An order confirmation does not necessarily mean that SARRA has accepted the order.

We reserve the right to accept, reject, cancel, or limit an order where reasonably necessary, including in cases involving:

• Product availability issues.

• Pricing or listing errors.

• Payment problems.

• Suspected fraudulent activity.

• Incorrect shipping information.

• Unusual or excessive quantities.

• Legal or regulatory restrictions.

If we cancel an order after payment has been received, we will process an applicable refund.

7. Customer Information

You agree to provide accurate, current, and complete information when placing an order or creating an account.

You are responsible for ensuring that your:

• Name

• Billing information

• Shipping address

• Email address

• Phone number

• Payment information

are correct.

SARRA is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer, subject to applicable consumer laws.

8. Payment

Payments must be made using the payment methods available at checkout.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Payment processing may be handled by third-party payment providers. SARRA does not generally store complete payment-card information on its own systems where payment processing is handled by such providers.

We reserve the right to refuse or cancel transactions that appear unauthorized, fraudulent, or otherwise suspicious.

9. Shipping and Delivery

We ship to locations shown as available at checkout.

Estimated delivery times are provided for general guidance and are not guaranteed unless expressly stated otherwise.

Delivery may be affected by:

• Carrier delays

• Weather or natural events

• Public holidays

• Incorrect addresses

• Customs processing

• Government restrictions

• Transportation disruptions

• Other circumstances outside our reasonable control

For international orders, customs clearance may result in additional delays.

Once an order has been handed over to the applicable shipping carrier, delivery is also subject to the carrier's processes and conditions.

10. International Orders

Customers purchasing from outside India are responsible for ensuring that the ordered products can legally be imported into their destination country.

International orders may be subject to customs duties, import taxes, VAT/GST, customs clearance fees, and other charges.

These charges may be collected by the carrier or relevant customs authority and are generally the customer's responsibility unless otherwise stated at checkout.

SARRA is not responsible for delays or additional charges caused by customs authorities or import requirements in the destination country.

11. Returns, Refunds and Exchanges

Returns, refunds, replacements, and exchanges are governed by our Return & Refund Policy.

Customers should review that policy before making a purchase.

Nothing in our return policy is intended to remove or restrict mandatory consumer rights that apply under applicable law.

12. Order Cancellation

You may request cancellation of an order as soon as possible after placing it.

Cancellation may not be possible once an order has been processed, packed, or shipped.

If cancellation is unavailable, you may need to follow the applicable return procedure after receiving the product.

13. Website Use

You agree not to:

• Use the website for unlawful purposes.

• Attempt to gain unauthorized access to our systems.

• Interfere with website security or functionality.

• Introduce malicious software, viruses, or harmful code.

• Copy, reproduce, modify, or distribute website content without authorization.

• Use automated systems to collect website data without permission.

• Submit false, misleading, fraudulent, or abusive information.

• Attempt to disrupt the website or its services.

We reserve the right to restrict or terminate access to the website where reasonably necessary.

14. Intellectual Property

Unless otherwise stated, the content available on the SARRA website, including:

• Brand name and logo

• Product photographs

• Graphics

• Designs

• Text

• Product descriptions

• Website layout

• Videos

• Icons

• Promotional materials

is owned by or licensed to SARRA and may be protected by applicable intellectual-property laws.

You may not reproduce, copy, distribute, modify, publish, sell, or commercially exploit our content without prior written permission.

15. User Reviews and Content

If you submit reviews, comments, photographs, feedback, or other content to SARRA, you agree that:

• The content is truthful and does not knowingly violate applicable law.

• You have the necessary rights to submit the content.

• The content does not infringe another person's intellectual-property, privacy, or other rights.

• The content does not contain unlawful, threatening, abusive, defamatory, or fraudulent material.

To the extent permitted by law, you grant SARRA a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and publish submitted content for business, marketing, promotional, or operational purposes.

We reserve the right to remove content that violates our policies or applicable law.

16. Third-Party Services and Links

Our website may use third-party services, applications, payment providers, shipping providers, analytics tools, or links to external websites.

Third-party services are governed by their own terms and policies.

SARRA is not responsible for the content, availability, security, or practices of third-party websites or services that are outside our control.

17. Privacy

Your use of the SARRA website may involve the collection and processing of personal information.

Our Privacy Policy explains how we collect, use, store, and protect personal information.

By using our website, you acknowledge that you have reviewed the applicable privacy information.

18. Promotions and Discount Codes

SARRA may offer promotional campaigns, discounts, coupons, or special offers.

Unless otherwise stated:

• Promotions may have specific eligibility requirements.

• Promotional codes may have expiration dates.

• Multiple promotional codes may not be combined.

• Promotions may be limited to specific products or customers.

• SARRA may correct or cancel promotions affected by technical or pricing errors.

Additional terms may apply to individual promotions.

19. Disclaimer

To the maximum extent permitted by applicable law, the SARRA website and its services are provided on an “as available” basis.

We do not guarantee that:

• The website will always be available or uninterrupted.

• The website will be completely error-free.

• All information will always be current or free from errors.

• Every product will be available at all times.

• Website functionality will be compatible with every device or browser.

Nothing in these Terms excludes any warranty, guarantee, or consumer protection that cannot legally be excluded under applicable law.

20. Limitation of Liability

To the maximum extent permitted by applicable law, SARRA will not be liable for indirect, incidental, special, consequential, or punitive losses arising from the use of our website or products where such liability may lawfully be excluded.

Our liability, where legally permitted to be limited, will generally be limited to the amount paid by the customer for the relevant product or transaction giving rise to the claim.

Nothing in these Terms limits liability that cannot legally be limited or excluded under applicable law.

21. Events Beyond Our Control

SARRA will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including:

• Natural disasters

• Floods, fires, or severe weather

• Epidemics or pandemics

• War or civil unrest

• Government actions or restrictions

• Strikes or labor disruptions

• Transportation interruptions

• Internet or telecommunications failures

• Customs delays

• Supplier or carrier disruptions

• Other events beyond our reasonable control

We will make reasonable efforts to minimize the impact of such events.

22. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, services, products, legal requirements, or policies.

The updated version will be posted on this page with a revised “Last Updated” date.

Your continued use of the website after updated Terms are posted constitutes acceptance of the changes to the extent permitted by applicable law.

23. Governing Law and Jurisdiction

For customers in India, these Terms will generally be governed by the applicable laws of India, subject to mandatory consumer-protection rights.

For international customers, applicable mandatory consumer-protection laws in the customer's jurisdiction may apply where required.

Nothing in these Terms is intended to prevent a customer from exercising mandatory legal rights available under the laws applicable to their purchase.

24. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

25. Entire Agreement

These Terms, together with applicable policies referenced on our website, including our Privacy Policy and Return & Refund Policy, constitute the terms governing your use of the SARRA website and purchase of products, subject to any mandatory rights provided by applicable law.

26. Contact SARRA

If you have questions regarding these Terms of Service, your order, or our policies, please contact SARRA using the customer-support/contact details provided on our website.

SARRA
Everyday Products. Simple Shopping. Trusted Service.